Customer Services

Returns Policy

In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to:

A. The goods are signed for upon receipt as either damaged or unexamined.

B. The carrier and ourselves are informed in writing within 24 hours of delivery quoting reference number of parcel.

C.Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.

In the case of goods which are deemed to be faulty, these should be returned within a reasonable time period detailing the nature of complaint, the date of purchase and the care given to the product. Once a fault has been confirmed we will refund or exchange the goods as you require, subject to availability.

If any of our items do not meet your satisfaction, then please return them to us in perfect condition in the packaging in which they were despatched in within 7 days of receipt of the goods. We will refund the goods as required.

Delivery charges will only be refundable if you cancel your order with us within seven working days after receipt of your purchase. Otherwise delivery charges will only be refunded in the case of faulty or damaged goods or where the incorrect product has been received.

Refunds will be made via the method of payment.

This does not affect your statutory rights.

If you wish to return your order, you can send it back to us via Royal Mail or Courier at your own cost. In the situation where goods are damaged or faulty we will arrange the return for you.We cannot accept liability for any goods posted by customers.

We comply with the distance selling regulations.