Terms and Conditions

Conditions of Use

Orders - We reserve the right to decline any order placed with us. All goods are subject to availability.

Quality - Bakers & Larners of Holt guarantee that all products are of the highest quality.

Payment Options - We accept Mastercard/Visa/Switch/Amex. We are unable to accept Solo. Bakers & Larners of Holt uses a secure payment system. All goods remain the property of C T Baker Limited until paid for in full.

Refunds - Refunds will be made via the method of payment i.e. credit card.

VAT/Local Taxes & Duties - VAT is added where applicable to all products Taxes etc are the responsibility of the recipient in the Country of Destination.

Data Protection - C T Baker Limited does not sell to anyone its database of customers and all information given remains confidential to the Company.

Alcohol - Only persons legally permitted to do so by law may purchase goods containing alcohol.

Product Policy - Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. We reserve the right to alter prices and specifications without further notice. Website prices and special offers may differ from those in-store. Any dimensions weights, and measures quoted are approximate. Images are for illustration purposes only. Any product information found on the website is intended for guidance only.

- Bakers & Larners of Holt reserve the right to substitute goods with a similar product of equal or higher value.

Liability - Our liability for a product is limited to the guarantee of our supplier. Liability for loss is limited to the purchase price of goods.

Situations out of our control - Whilst every effort will be made to meet all customer demands we cannot be held responsible for situations out of our control or forces of Nature, War, Labour Strikes

All Transactions under English Law.


Returns Policy

In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to:

A. The goods are signed for upon receipt as either damaged or unexamined.

B. We are informed in writing within 24 hours of delivery quoting reference number of parcel if an item has not been received or is damaged.

C.Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.

In the case of goods which are deemed to be faulty, these should be returned within a reasonable time period detailing the nature of complaint, the date of purchase and the care given to the product. Once a fault has been confirmed we will refund or exchange the goods as you require, subject to availability.

If any of our items do not meet your satisfaction, then please return them to us in a perfect resalable condition. Please notify us within 14 working days of receipt of the goods that you wish to cancel, the goods must then be returned to us no longer than 14 working days after you have notified us. We will refund the goods as required, via the original method of payment. If an entire order is returned, postage charges will also be refunded.

This does not affect your statutory rights.

If you wish to return your order, you can send it back to us via Royal Mail or Courier at your own cost. In the situation where goods are damaged or faulty we will arrange the return for you. We cannot accept liability for any goods posted by customers.

We comply with the distance selling regulations.

Returning Specific Items

The following can only be returned providing it is in its original condition including packaging and for hygiene or safety reasons have not been worn, opened or used and seals must remain complete:

Lingerie, Hosiery, Swimwear, Men's Underwear, Hats, Duvets, Pillows, Mattresses, Mattress Protectors, Personal Grooming Products, DVD's, Earrings, Perfume, Cosmetics and Food Products.

Cheese Hampers and perishable foods cannot be returned.

Stock Levels

Whilst we try our utmost to keep our stock levels up to date on our website there are odd occasions when items have been sold and have not been removed online, if an order is placed and this is the case you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.

Recycled Packaging

Here at Bakers and Larners we send out our online/telephone orders in reused packaging which we have received goods in at the store. So please do not be alarmed when your order arrives and the box is not branded Bakers and Larners, this is our way of helping the environment.

Minimum Order Value

Goods to the value of £10.00 (this value excluding postage)

VAT/Local Taxes and Duties

VAT is added where applicable to all products. Taxes etc are the responsibility or the recipient in the country of destination

Reservation of Goods

All goods remain the property of CT Baker Ltd until paid for in full

Willow Tree Internet Selling Policy

Willow Tree is a registered trademark of Susan Lordi. The right to distribute Willow Tree® products in Europe, Canada, Azerbaijan, Bahrain, Cyprus, Lebanon. Turkey and South Africa is granted under a licence exclusive to Enesco, LLC and its subsidiaries. Other than in its capacity as an authorised reseller, neither the owner of this website nor this website is affiliated with, endorsed by or sponsored by Susan Lordi, DEMDACO, Enesco Ltd and/or Enesco, LLC.

The Distributor Take Back Scheme


Recycling your old electricals is easy!

Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycrecyclingle electrical equipment it will end up on landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We are proud to support our local authority in providing local recycling facilities for electrical equipment.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed out wheeled bin symbol. Please do not throw away any electrical equipment including those marked with this symbol in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of the WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS)

To find more information on WEEE recycling and to locate your nearest recycling centre please visit:


Regsitered Company Information
Registered Name: CT Baker Ltd
Place of Registration: England
Company Registered Number: 67886
Registered Office: 8 Market Place, Holt, Norfolk, NR25 6BW, UK