Scottish Highlands & Islands Delivery Zones:
The following postcodes may incur additional delivery charges due to location:
Please note these delivery locations may also take additional time to be delivered and may be sent via Royal Mail. Approval of the extra postage charges will be required prior to processing your order.
Quote On Order - When an item has a delivery charge of quote on order, we will send you an email advising of the delivery charge and a link to confirm. Once the delivery charge has been confirmed we would process your order. No money is charged to your card until the delivery charge has been agreed.
Delivery Instructions - If delivery instructions for example, leave in shed or leave with neighbour are given all compensation rights are invalid if the parcel was to go missing or is damaged. No claims can be made. Please note it is down to the driver’s discretion whether or not they leave the item as instructed, we cannot guarantee the instructions will be followed, the item may be returned to the post office/depot for collection.
Order tracking – Once your order has been despatched you will either receive an email from Parcelforce or a text (if a mobile number has been provided) with your tracking details.
Delivery Of Larger Items/Large Quantities - Some items such as Water Butts, Furniture etc cannot be sent on our next day delivery service, they will be sent on a 2 day service, if you require confirmation of this prior to ordering please call on 01263 712244 or email firstname.lastname@example.org. Additional charges may apply. Some delivery areas are not covered by Parcelforce for larger items, if this is the case we will contact you once the order has been placed, if you require confirmation before please contact us.
Furniture Delivery - Please note on all Furniture, Beds and Mattress Special Orders, payments will be processed prior to despatch. When an item has a delivery charge of quote on order, we will send you an email advising of the delivery charge and a link to confirm. Once the delivery charge has been confirmed we would process your order. No money is charged to your card until the delivery charge has been agreed.
Jual Furniture - These products are sent on a free next day delivery service, if your order is placed before 12 noon, orders placed after that time cannot be guaranteed for next day delivery. This is a free service for mainland UK only, this does not include Scottish Highlands, Ireland, Channel Islands, Isle of Man, Isle of Wight and Non UK Destinations, if you are in these areas please email email@example.com and we will provide you with a delivery quote.
Alcohol - Alcoholic beverages containing more that 24% alcohol by volume may not be sent outside of the UK.
Overseas Delivery -We recommend you contact us regarding restrictions and cost. Due to the United States Food and Drug Administration (FDA) regulations, we are unable to send Food and Alcohol to the USA.
RETURNS (Please see our Terms and Conditions for more details) - If you wish to return your order, you can send it back to us via Royal Mail or Courier at your own cost. In the situation where goods are damaged or faulty we will arrange the return for you.
Deliveries during adverse weather - During adverse weather conditions your order may arrive later than originally planned, we cannot control this but we will do our utmost to ensure your parcel is delivered as soon as possible.
Stock Levels - Whilst we try our utmost to keep our stock levels up to date on our website there are odd occasions when items have been sold and have not been removed online, if an order is placed and this is the case you will be contacted as soon as possible to advise If we have any alternative items or if we need to cancel your order.
Please note the website department does not operate on weekends and bank holidays, therefore despatches will take place on the next available working day.