Terms and Conditions
Orders - Bakers & Larners of Holt reserves the right to decline any order placed. All goods are subject to availability.
Quality - Bakers & Larners of Holt guarantees that all products are of the highest quality.
Payment Options - We accept all major debit and credit cards as supported by Stripe. Bakers & Larners of Holt uses a secure payment system. All goods remain the property of CT Baker Ltd until paid for in full.
Refunds - Refunds will be made via the method of payment.
VAT/Local Taxes and Duties - VAT is added where applicable to all products Taxes etc are the responsibility of the recipient in the Country of Destination.
Data Protection - CT Baker Ltd does not sell to anyone its customer database and all information given remains confidential to the Company.
Alcohol - Only persons legally permitted to do so by law may purchase goods containing alcohol.
Product Policy - Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. We reserve the right to alter prices and specifications without further notice. Website prices and special offers may differ from those in-store. Any dimensions, weights and measures quoted are approximate. Images are for illustration purposes only. Any product information found on the website is intended for guidance only.
Substitutions - Bakers & Larners of Holt reserve the right to substitute goods with a similar product of equal or higher value.
Liability - Our liability for a product is limited to the guarantee of our supplier. Liability for loss is limited to the purchase price of goods.
Situations out of our control - Whilst every effort will be made to meet all customer demands we cannot be held responsible for situations out of our control or forces of Nature, War, Labour Strikes
All Transactions under English Law.
Returns Policy
In the unlikely event of loss or damage in transit our products are insured and we will replace the damaged contents or gift, providing the following are adhered to:
A. The goods are signed for upon receipt as either damaged or unexamined.
B. We are informed in writing (email) within 24 hours of delivery quoting reference number of parcel if an item has not been received or is damaged.
C. Damaged goods must be retained for inspection and it may be required that the goods be returned to us before replacing or refunding. Our liability is limited to the selling price of the goods only.
In the case of goods which are deemed to be faulty, these should be returned within a reasonable time period detailing the nature of complaint, the date of purchase and the care given to the product. Once a fault has been confirmed we will refund or exchange the goods as you require, subject to availability.
If any of our items do not meet your satisfaction, then please return them to us in a perfect resalable condition. Please notify us within 14 working days of receipt of the goods that you wish to cancel, the goods must then be returned to us no longer than 14 working days after you have notified us. We will refund the goods as required, via the original method of payment. If an entire order is returned, original postage charges will also be refunded.
This does not affect your statutory rights.
If you wish to return your order, you can send it back to us via Royal Mail or Courier at your own cost. In the situation where goods are damaged or faulty we will arrange the return for you. We cannot accept liability for any goods posted by customers.
We comply with the distance selling regulations.
Returning Specific Items
The following can only be returned providing it is in its original condition including packaging and for hygiene or safety reasons have not been worn, opened or used and seals must remain complete:
Lingerie, Hosiery, Swimwear, Men's Underwear, Hats, Duvets, Pillows, Mattresses, Mattress Protectors, Personal Grooming Products, DVD's, Earrings, Perfume, Cosmetics and Food Products.
Cheese Hampers and perishable foods cannot be returned.
Stock Levels
Whilst we try our utmost to keep our stock levels up to date on our website there are odd occasions when items have been sold and have not been removed online, if an order is placed and this is the case you will be contacted as soon as possible to advise if we have any alternative items or if we need to cancel your order.
Recycled Packaging
Here at Bakers and Larners we send out our online/telephone orders in reused packaging which we have received goods in at the store. So please do not be alarmed when your order arrives and the box is not branded Bakers & Larners of Holt, this is our way of helping the environment.
Minimum Order Value
Goods to the value of £10.00 (this value excluding postage)
Reservation of Goods
All goods remain the property of CT Baker Ltd until paid for in full
The Distributor Take Back Scheme
Recycling your old electricals is easy!
Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment it will end up on landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We are proud to support our local authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked with the crossed out wheeled bin symbol. Please do not throw away any electrical equipment including those marked with this symbol in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.
How are we helping?
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of the WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS)
To find more information on WEEE recycling and to locate your nearest recycling centre please visit:
Regsitered Company Information
Registered Name: CT Baker Ltd
Place of Registration: England
Company Registered Number: 67886
Registered Office: 8 Market Place, Holt, Norfolk, NR25 6BW, UK
Terms and Conditions for the purchase of products made to order
These terms
These terms and conditions set out the agreement between you and us regarding your purchase of any product which has to be made to order (a product which the manufacturer will make specifically to fulfil your order).
Please read all of these terms carefully, as they set out the terms of the agreement between you and us, your rights under this agreement and other important information.
Who are we and where to find information about us and our products
We are C.T. Baker Limited (registered company number 00067886) and we trade under the name of ‘Bakers & Larners’.
Our website is at https://www.bakersandlarners.co.uk/.
You can find everything you need to know about us and our products on our website or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email on paper.
We only accept orders when we've checked them
We contact you to confirm we've received your order and then we contact you again when we take payment of your deposit to confirm we've accepted it.
Once your order has been accepted, we will confirm your order number with you. Please quote your order number if you need to speak with us about your order.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside of England or Scotland (we only sell products for delivery to addresses in England or Scotland) or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We may cancel an order after we have accepted it if the manufacturer of the product confirms to us that they cannot fulfil your order (for example if they have discontinued a product, have a shortage of materials or a shortage of labour). If this happens, we will let you know as soon as possible and refund any sums you have paid.
When we charge you
You must pay us a deposit of 25% of the value of your order (plus VAT) at the time your order is accepted. Your order will not be confirmed until we have received this deposit from you.
You must pay us the balance of the value of your order (plus VAT) once we have taken receipt of the product(s) you have ordered and before we arrange delivery with you. We will not deliver the product(s) to you until your order has been paid for in full.
You will own your product once we have received payment in full.
We charge interest on late payments
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, such as the manufacturer of the product you have ordered being unable to fulfil your order for any reason, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for, but not received, less any reasonable costs we have already incurred.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
Some of our products are made from natural materials and the finish of these natural materials will vary from product to product. Products containing natural wood or leather may have variances in their colour and may have differences in their appearance (for example finish of leather products or the natural grain in wood). These are not faults with the product.
Items of furniture which are padded or cushioned may feel firmer when delivered to you than any display models. These would be expected to soften over time, but it is normal for there to be variances in how soft or firm such padding or cushioning feels. We cannot guarantee that any product ordered by you will have a specific level of firmness or softness.
Delivery
Delivery options and charges will be confirmed with you before you place your order and will be added to the total cost of your order.
For certain products we may offer an installation service where we will install your products in the location we deliver them. If this service is available for the product you have ordered, this will be explained to you (including any additional fees) before you order. You do not have to purchase this installation service from you, but if you do so, it will be added to your order.
Once we have taken receipt of the product(s) you have ordered we will contact you to arrange a delivery date. No delivery date can be confirmed until we have received payment in full for your order. Any dates provided to you about when we expect to receive your order are an estimate only and we cannot accept any responsibility if these estimated dates are not met.
You must ensure that somebody will be at your address to accept delivery on the delivery date agreed with you. If nobody is at your address to accept delivery when we attempt delivery on the agreed date, we will contact you to arrange re-delivery. You will be required to pay the additional costs of re-delivery (including any costs that we incur storing your items whilst waiting to re-deliver the product(s) to you). If we are not able to arrange delivery with you within a reasonable time, we may rely upon the section ‘We can end our contract with you’.
You must: •
inform us at the time of placing your order if you live in a property that can only be accessed by stairs or lift (for example an apartment), if the access to your property is limited or difficult, or if there is limited parking at your property;
•ensure that on the day of delivery there is a clear route of access for those delivering the product(s) to you, up to and into your property and remove anything that may impede this route of access.
Any product delivered to you will be your responsibility from the time we have delivered the product to your delivery address.
You are responsible for making sure your measurements are accurate.
If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct. If you purchase a product from us, you are responsible for making sure that it will fit inside your home or in the room or space that you wish for it to go.
We cannot offer any refunds or accept any returns or cancellations if any product ordered by you cannot be brought into your property upon delivery, because it is too large to fit through any window or door at your property (except that if you bought online, by mail order or over the telephone, you have a legal right to change your mind). Those delivering the product to you cannot remove any door or window or make any structural changes at your property in an effort to allow delivery to be made.
We charge you if you don't give us information we need or do preparatory work as agreed with us
We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or if you don't do preparatory work to allow for delivery, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower or reschedule delivery.
If you bought online, by mail order or over the telephone, you have a legal right to change your mind
Your legal right to change your mind.
For most of our products bought online, by mail order or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below. You do not have the right to change your mind if you bought your product(s) in store.When you can't change your mind.
You can't change your mind about an order for: •products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; •goods that are made to your specifications or are clearly personalised; and •goods which become mixed inseparably with other items after their delivery.The deadline for changing your mind.
If you change your mind about a product you must let us know no later than fourteen days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know.
To let us know you want to change your mind, you must inform our Furniture Centre team by e-mailing [email protected]. You may use our model cancellation form appearing at the end of these terms [and online at www.bakersandlarners.co.uk/terms-and-conditions] and may email or post this to us.
You have to return the product at your own cost.
You have to return your product to us within fourteen days of telling us you have changed your mind. Returns are at your own cost. You can:
•bring the product to our store. You will need your email receipt and the card you paid with. •send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted, contact our Furniture Centre team, by calling 01263 710498 or e-mailing [email protected].We only refund standard delivery costs.
We don't refund any extra you have paid for express delivery or delivery at a particular time.
We reduce your refund if you have used or damaged a product.
If you handle the product in a way which would not be acceptable in-store, or if the product is returned to us in a damaged condition, we reduce your refund to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
When and how we refund you.
If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within fourteen days. If you're sending your product back to us, we refund you within fourteen days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must either bring it into our store or contact our Furniture Centre team, by calling 01263 710498 or e-mailing [email protected]. We honour our legal duty to provide you with products that are as described to you and that meet all the requirements imposed by law.
We can change products and these terms
Changes we can always make.
We can always change a product: •to reflect changes in relevant laws and regulatory requirements; •to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
•you don't make any payment to us when it's due and you still don't make payment within fourteen days of our reminding you that payment is due; •you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you bought online, by mail order or over the telephone, you have a legal right to change your mind.We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
•Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable). •Caused by a delaying event outside our control. As long as we have taken the steps set out in the section ‘We’re not responsible for delays outside our control’. •Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use. •A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice: www.bakersandlarners.co.uk/privacy-policy.
You have several options for resolving disputes with us
Our complaints policy.
Our Customer Service Team (available on 01263 710498 or via [email protected]) will do their best to resolve any problems you have with us or our products.
You can go to court.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
Cancellations.
Download a cancellation form here
